DMCA

Last updated: October 31, 2026

Hood Haven makes custom hoodies, crewnecks, zip-ups and quarter-zips, and much of what we produce starts with names, photos and logos that customers send us. That makes respect for copyright part of everyday work here, not an afterthought. This page tells copyright owners how to report material on hoodhaven.shop that they believe copies their work without permission, what information we need, how we handle the report, and how a customer whose material was removed can respond. It follows the notice-and-takedown approach of the U.S. Digital Millennium Copyright Act. Trademark questions, such as a team or school logo, are covered on our Intellectual Property Policy.

What material this page covers

Hood Haven is a single store, not a marketplace, so there are no outside sellers listing products here. A copyright concern about our site will usually fall into one of these groups:

• Design artwork shown on a product page or printed or embroidered on a hoodie we sell.
• Product photos and mockups on collection and product pages.
• Written text, such as product descriptions or help pages.
• Customer-supplied files, such as a photo or graphic a customer emailed with their order number to be printed on a personalised piece.

If your concern is about a name, slogan or logo used as a brand rather than about a creative work, it is probably a trademark matter. Our Intellectual Property Policy has a separate reporting route for that, though you are welcome to send it to the same inbox.

How customer files fit into copyright

Many of our orders are personal: a family photo for a reunion hoodie, a club crest a team parent emails for a squad order, or a drawing a child made for a sports mom design. Before we produce anything from a customer file, the customer confirms, by sending it, that they own the file or have permission from whoever does. We decline orders that use logos or marks of schools, teams or leagues the customer is not authorised to use.

We use each customer file only to make that customer’s order. It is not added to our catalogue, not offered to other shoppers, and it is deleted 30 days after the order is delivered. So if you believe a single custom order copied your work, the material may already be gone from our systems by the time you write. Send your notice anyway: we will check our order records and tell you what we found.

Sending a copyright notice

Email your notice to support@hoodhaven.shop and put “DMCA notice” in the subject. A notice that meets the legal requirements includes all of the following:

1. Your physical or electronic signature, as the copyright owner or as someone authorised to act for the owner. A typed full name at the end of the email is accepted as an electronic signature.
2. A description of the copyrighted work you say was copied, for example “my original illustration of a howling mascot, first published on my portfolio in 2024”, with a link or attached image where possible.
3. Where the copy appears on hoodhaven.shop, as the full page address of each product or page. If the concern is a customised order you saw in person, include any detail that helps us find it, such as the date you saw it and what the garment showed.
4. Your contact details: full name, postal address, telephone number and email address.
5. A statement that you believe in good faith that the use you are reporting is not authorised by the copyright owner, its agent or the law.
6. A statement that the information in your notice is accurate and, under penalty of perjury, that you own the copyright or are authorised to act on behalf of the owner.

Tips for a faster review

• Send one email per work where you can. A single email listing many unrelated works is harder to track.
• Include a side-by-side image or a short note pointing to the copied elements, such as a distinctive outline or lettering style.
• If you are a lawyer or agent, say whom you represent.
• Write in plain text or attach a PDF; avoid links that require logging in to view.

What happens after we receive your notice

When a notice concerns one of our own catalogue designs, we take the product page down while we review it rather than leaving it live. Customers who have already ordered that design are contacted and offered a full refund.

If your content was removed: counter-notice

If you are a customer and a file you sent us was removed because of a copyright notice, and you believe that was a mistake, for instance because you took the photo yourself or you have written permission from the artist, you can send a counter-notice to the same email address with “DMCA counter-notice” in the subject. It must include:

1. Your physical or electronic signature.
2. A description of the material that was removed and where it appeared, or your order number if it was a file for a custom order.
3. A statement under penalty of perjury that you believe in good faith the material was removed because of a mistake or because it was misidentified.
4. Your name, postal address and telephone number.
5. A statement that you consent to the jurisdiction of the federal district court for the district where your address is, or, if your address is outside the United States, any judicial district in which Hood Haven may be found, and that you will accept service of process from the person who sent the original notice or their agent.

We send a valid counter-notice to the person who filed the original notice. Under the DMCA, the material may be restored no sooner than 10 and no later than 14 business days after we receive the counter-notice, unless the original sender tells us they have filed a court action to stop the use. Because customer files are deleted 30 days after delivery, restoring a removed file may simply mean that you are free to send it again for a new order once the matter is settled.

A worked example

Imagine a team parent emails a graphic for fourteen hoodies, adding the order number and confirming they have the right to use it. A week later an illustrator writes to say the graphic is their copyrighted drawing, taken from their online shop. The illustrator’s email includes a signature, a link to the original, the details of the hoodie they saw at a tournament, their contact information and both required statements. We reply the same business day, check the order, pause it if it has not yet been produced, and ask the parent about permission. If the parent cannot show permission, we do not produce the design and we refund the order. If the parent says they bought a licence from the illustrator, they can send a counter-notice and the process above applies.

What a takedown can and cannot cover

A copyright notice lets us act on material that is under our control. That means we can take down a product page, remove an image from the site, stop producing a design, cancel an open order that uses the work, and delete a customer file before its usual 30-day point. A few things are outside what this process can do:

• Garments already delivered. Once a hoodie has shipped from the USA and reached its buyer, it belongs to them. We can tell you whether we made it and when, but we cannot recall it.
• Copies on other websites. If you found a design on another store that looks like one of ours, or the reverse, please contact the operator of that other site. We can only remove material from hoodhaven.shop.
• Disputes between two people. If a customer and an artist disagree about who owns a drawing, we will not decide that question. We follow the notice and counter-notice steps and leave the ownership dispute to them or a court.
• Names and short phrases. A player’s name, a jersey number or a short slogan is generally not protected by copyright. Concerns about a phrase used as a brand are handled under our trademark process instead.

Notices from outside the United States

We ship to the United States, Canada, Australia and New Zealand, and we accept copyright reports from rights owners anywhere. If you are based outside the US, you do not need to cite US law; a notice that contains the same six pieces of information is enough for us to review. If your local law gives you rights that work differently, explain them briefly in your email and we will consider them. Where a notice is written in a language other than English, a short English summary helps us respond within our usual 24 hours on business days.

Protecting your details

When a notice concerns a customer’s file, we tell the customer what was removed and why. If they send a counter-notice, the law requires us to share it, including their contact details, with the person who filed the original notice, and to share the notice with them. Outside that, we keep the contents of notices private and use them only to handle the report and keep a record of it. Our Privacy Policy explains how long records are kept.

False or misleading claims

The DMCA makes anyone who knowingly and materially misrepresents that material is infringing, or that it was removed by mistake, liable for damages, including costs and legal fees. Fair use, public domain works and properly licensed material are not infringement. If you are unsure whether a use is allowed, it is sensible to seek legal advice before sending a notice or counter-notice. We do not give legal advice and cannot tell you whether your claim is valid.

Repeat infringement

If a customer keeps sending us material that is the subject of valid copyright notices, we will refuse further custom orders from that customer and may close their account. We apply the same standard to our own catalogue: a design that receives a valid notice does not come back.

Our own designs and photos

The original designs, product photos and text on hoodhaven.shop belong to Hood Haven or its licensors. If you find our material copied onto another store or marketplace, we would appreciate a heads-up at the same address. How others may use our content is explained in our Terms of Service.

Contact for copyright matters

Copyright notices and counter-notices: support@hoodhaven.shop. Postal address: Hood Haven, 2525 W Windrose Dr, Phoenix, AZ 85029, US. Email is the fastest route; we reply within 24 hours on business days. For questions about your own data and files, see our Privacy Policy. For anything else, visit Contact Us.