About Us

Last updated: October 31, 2026

Hood Haven is an online shop for custom hoodies and sweatshirts. We put names, numbers, team names and dates on warm, everyday layers for the people who show up early to the field, sit through the cold bleachers and line up for the group photo. This page explains who we are, what we sell, how personalisation works from the moment you type your details at checkout, and the promises we keep on every order, whether you buy one hoodie for yourself or a full set for a squad.

Who we are

We are Hood Haven, a store that sells online through hoodhaven.shop. We do not run a retail counter or a pickup point, and we keep our story simple on purpose: we would rather tell you exactly what happens to your order than tell you a story you cannot check. Our registered business details are listed further down this page, and every question about an order goes through one inbox so nothing gets lost between people or platforms.

The people we build for are easy to picture. A team parent collecting sizes in a group chat the week before the season opener. A coach who wants the staff to look like one unit on the sideline. A family planning a reunion photo in matching colours. A student who wants that classic varsity-letter look. A grandparent who wants to send something warm with a grandchild’s name on it. Each of those orders comes with a small amount of pressure, usually a date, and our job is to make the process clear enough that you can plan around it.

What we sell

Our range is focused on hoodies and sweatshirts, and nothing else. That focus lets us keep the size range wide and the ordering steps consistent across every product. Here is how the shop is organised:

• Team and school hoodies for players, clubs, booster groups and class years, with room for a team name, player name and number.
• Sports mom and dad hoodies for the parents who keep score, drive the carpool and cheer the loudest, often with a player’s name and number on the back.
• Family matching hoodies for reunions, holiday photos and tournament weekends, sized from youth to adult so the whole group can match.
• Varsity letter hoodies with a collegiate-style look built around an initial, a graduation year or a nickname.
• Coach and staff hoodies for head coaches, assistants, trainers and team managers who want a title or name on the chest.
• Kids and youth hoodies in sizes YXS-YXL for younger players, siblings and little fans.
• Crewneck sweatshirts for anyone who prefers a classic pullover without a hood.
• Zip-up hoodies and quarter-zips for layering on cold mornings, travel days and sideline duty.

You can also browse everything in one place on the shop page. Adult styles run XS-4XL in a unisex fit, and youth styles run YXS-YXL. Because a team or family order often mixes both, you can put adult and youth sizes in the same cart and list the personalisation for each piece in one set of order notes.

We do not sell products carrying the names or logos of professional leagues, colleges or other organisations we have no rights to. Designs are generic sports, family and varsity themes that you make your own with your details. If you want your own club or school logo on a hoodie, you can send it to us, as explained below, provided you have the right to use it.

How personalisation works

We keep personalisation deliberately simple. There are no extra fields or design tools on the product page. Instead, you choose the product, colour and size, add it to your cart, and type your personal details in the order notes box on the checkout page. That one box holds everything: names, numbers, team names, dates, initials and any placement request such as “name on back, number on sleeve”.

Writing clear order notes

The clearer your notes, the closer the finished hoodie will be to what you have in mind. A few habits help a lot:

• Write names exactly as they should appear, including capital letters and any punctuation. “O’BRIEN” and “OBRIEN” are different results.
• Match each line to a size and colour when you order more than one item, for example “Youth M, navy: TYLER #7”.
• Spell out numbers you want as digits, and say if you want a leading zero such as “#07”.
• Mention dates in the format you want printed, such as “FALL 2026” or “EST. 10.17.26”.
• Keep one item per line so it is easy to read when your order is being prepared.

Picture a team parent ordering fourteen hoodies for an under-12 roster: eight youth sizes, six adult sizes for the older players and the assistant coaches. The notes list every player in a short column, each with a size, a name and a number. That format leaves no guesswork, and it is the format we suggest for any order with more than three pieces.

There is no proof, so spelling matters

We do not send a proof or mockup before production. What you type in the order notes is what we use. Please read your notes once more before you place the order, and ideally ask someone else to read them too. A name on the back of a hoodie is very visible, and a missing letter is the most common thing people wish they had caught.

If you do spot a mistake after paying, you have 24 hours from the time of your order to email us with the correction. One mom ordered a hoodie reading “MADISYN #12” and realised three hours later that her daughter spells it “MADISON”. She replied to her confirmation email with the order number and the corrected spelling, and the change was made before production started. After the 24-hour window the order may already be in production, so we cannot promise a change at that point. The full details are on our cancel or change an order page.

Sending a photo or logo

Some designs use a photo, a crest or a club logo. You send those after ordering, either by replying to your order confirmation email with the file attached or by emailing support@hoodhaven.shop with your order number in the subject line. When you send artwork, you are confirming that you own it or have permission to use it. A youth soccer club secretary, for instance, might email the club crest as an image file along with a line saying the club has approved its use for parent hoodies. That is exactly the kind of message we need.

We keep customer photos and artwork only as long as we need them for your order. They are deleted 30 days after delivery. If you plan to reorder later in the season, keep your own copy of the file so you can send it again.

Printed or embroidered

Each product page tells you whether the design is printed or embroidered. Embroidery on our hoodies is done by machine embroidery, never by hand. Both methods have their place:

• Printing suits larger designs, back numbers, full team names and designs with many colours or fine detail. It feels smooth and flexible on the fabric.
• Machine embroidery suits small chest designs, initials, titles and short names. It adds texture and a tidy, raised finish, which is why many coaches choose it.

A typical embroidered order is a coach’s quarter-zip with “COACH RIVERA” on the left chest. The notes would say the exact wording, the placement and the size, and that is all we need. For a long surname with a big number on the back, a printed design is usually the better match, and the product page will show which method that style uses.

Choosing the right size

Hoodies are often worn over something else, so size choice depends on how you plan to wear yours. A dad who sits in the stands on cold nights might be between L and XL; if he wants room for a sweater or a light jacket underneath, sizing up gives him that layered game-day fit. A player who wants a trim look for warm-ups might stay with their usual size. For children, many parents choose one size up so the hoodie lasts through a growth spurt.

Our size guide explains how to measure a hoodie you already own and how to compare that with your choice, and it covers the difference between adult unisex sizing and youth sizing. If you are unsure, email us with the product and the measurements of a favourite hoodie and we will help you think it through.

From your order to your door

Every hoodie is made to order once you place it. After the 24-hour change window, your order moves into production. Processing takes 1-3 business days, and then your parcel ships from the USA. Transit takes 7-14 business days to the United States, Canada, Australia and New Zealand alike. Shipping is free on every order, with no minimum spend.

If you are ordering for a date, such as a tournament, a photo day or a birthday, count backwards from that date using both ranges and leave a little extra room. We do not offer guaranteed delivery dates, so the earlier you order, the calmer the week before your event will be. You can check where your order stands on the order tracking page, and the shipping and delivery page has the full details.

A family of five ordering matching hoodies for a fall reunion photo might need some pieces sent to one home and some to another. Each order goes to one address, so the simplest route is two separate orders, one for each address, each with its own order notes. That way each household gets its own parcel and you can follow each one separately.

For orders going to Canada, Australia or New Zealand, import duties or taxes depend on the destination country’s rules. A grandmother in Ontario sending a varsity-letter hoodie to her grandson would find that any charge depends on Canadian rules for that parcel. We do not collect sales tax at checkout.

Our commitments to you

These are the promises behind every Hood Haven order. They apply to every product in the shop, personalised or not.

The return window covers personalised items too. Say a parent orders a youth YM for a growing nine-year-old and it arrives too snug before the season is even halfway done. Within 60 days of delivery, the parent can request an exchange, use the free label, and get the next size up. The steps are on our returns and exchanges policy, and the money side is covered on the refund policy.

When something goes wrong after delivery, such as a parcel to Auckland that shows as delivered but is not at the door, email us with your order number. We will look into it with the carrier and keep you updated by email until it is resolved.

Caring for your hoodie

A personalised hoodie gets worn hard: early practices, muddy sidelines, long drives. A little care keeps names and numbers looking sharp. Turn the hoodie inside out, wash it on cold with similar colours, and air-dry it where you can. Do not iron directly on a print or on embroidery; if the fabric needs it, iron on the reverse side with a cloth between. Skip bleach and fabric softener on decorated areas. These small habits help printed designs stay smooth and embroidered stitching stay neat through many seasons.

Payments and privacy

The payment options available to you are shown at checkout, and the payment methods page explains how payment works. We never ask for card numbers or passwords by email. Your order details and any files you send are used only to make and deliver your order, as described in our privacy policy. Our terms of service are governed by the laws of Arizona, USA.

Our business details

Our registered business identity is:

Hood Haven, 2525 W Windrose Dr, Phoenix, AZ 85029, US

This is our business address for correspondence and records. It is not a return address and not a pickup location, so please do not send parcels there; returns always use the label we provide. For anything about an order, email is the fastest way to reach us.

Get in touch

Questions before you order are welcome. Maybe you want to check whether a long surname fits on a sleeve, or you are planning a team order and want to talk through mixed sizes. Email support@hoodhaven.shop and we will reply within 24 hours on business days. You can also visit our contact page, open a request through submit a ticket, browse the FAQs or start from the help center. Thank you for choosing Hood Haven for your team, your family and your game days.