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\nThese Terms of Service are the ground rules for using hoodhaven.shop and buying from Hood Haven, an online store for custom hoodies, crewneck sweatshirts, zip-ups and quarter-zips for teams, schools, sports families and family events. The store is operated by Hood Haven, 2525 W Windrose Dr, Phoenix, AZ 85029, US. By browsing the site or placing an order you accept these Terms and the policies linked from them. We have tried to write them the way we would explain things to a team parent at the snack table: clearly, and without surprises. Nothing here takes away rights that consumer law in your country gives you and that cannot be signed away.
\nYou may use hoodhaven.shop to browse and buy products for yourself, your family, your team or as gifts. To place an order you must be old enough to enter a binding agreement where you live, or have a parent or guardian place it for you. Many of our customers order youth sizes for their kids; the adult who checks out is the customer under these Terms.
\nIf you open an account at My Account, keep your password private and let us know quickly if you think someone else has used it. You are responsible for orders placed through your account.
\nOur catalogue covers custom pullover hoodies (team and school designs, sports mom and dad styles, family matching sets, varsity-letter looks and coach and staff wear), kids and youth hoodies, crewneck sweatshirts, and zip-up hoodies and quarter-zips. Designs are printed or machine embroidered, depending on the product.
\nProduct images are previews of the design. Real colours can look a little different from your screen, and the exact placement of a print or embroidery can vary slightly from garment to garment. Names and numbers in your order notes are set in the style shown for that product. If what arrives is clearly different from the product page, contact us and we will put it right under our Returns & Exchanges Policy.
\nAdult sizes run XS to 4XL in a unisex fit, and youth sizes run YXS to YXL. Our Size Guide explains how to measure a hoodie you already own and how to pick between two sizes. Choosing a size is your call, and a size that turns out wrong can be exchanged within 60 days.
\nBecause everything is made to order, getting the details right at checkout matters. Here is how personalisation works:
\nWe do not send a digital proof or mockup before production. After the 24-hour window the order may already be in production and changes may no longer be possible. If we made an error, for example printing a different name from the one in your notes, that is on us and we will fix it.
\nWe may decline or cancel an order, with a full refund, if the requested text or artwork is hateful, threatening, sexually explicit, unlawful, or uses a logo, mark or photo that you are not authorised to use. That includes the logos and marks of schools, teams and leagues unless you have permission from the owner. Our Intellectual Property Policy explains this in detail.
\nPrices are shown on each product page and confirmed in the cart and at checkout before you pay. Shipping is free on every order, with no minimum. We do not add sales tax at checkout. For deliveries to Canada, Australia and New Zealand, import duties or taxes depend on the destination country’s rules. A grandmother in Ontario sending a varsity-letter hoodie, for instance, should know that Canadian rules decide whether any charge applies to that parcel.
\nWe work to keep prices accurate. If a product is listed at an obvious mistake in price, we will contact you before making it and let you choose to go ahead at the correct price or cancel for a full refund.
\nWhen you check out, you are offering to buy the items in your cart. We send an order confirmation email when we receive it. We may refuse or cancel an order if we cannot verify payment, suspect fraud, cannot ship to the address, or the order breaks these Terms. If we cancel, we refund anything you paid in full.
\nThe payment options available for your order are shown at checkout. You agree to pay the full total displayed there. Payment details are handled by the payment provider, not stored on our site. See Payment Methods for more.
\n| Stage | \nTiming | \nWhat it means for you | \n
|---|---|---|
| Change or cancel window | \n24 hours after ordering | \nEmail us to fix notes, sizes or addresses, or to cancel | \n
| Production | \n1-3 business days | \nYour hoodies are printed or embroidered and packed | \n
| Transit | \n7-14 business days | \nSame estimate for the US, Canada, Australia and New Zealand | \n
| Delivery | \nAfter transit | \nThe parcel arrives at the address you entered | \n
All orders ship from the USA. Delivery times are estimates, so for a tournament weekend or a reunion photo, order with room to spare. Please double-check the shipping address. If you need items sent to two different households, such as a family of five matching set split between two homes, place a separate order for each address. If a tracking page says “delivered” but you cannot find the parcel, as can happen with a doorstep drop in Auckland or anywhere else, check with neighbours and around the property, then email us and we will look into it with the carrier. Full details are on Shipping & Delivery.
\nYou can cancel or change an order within 24 hours of placing it by email, as described on Cancel or Change an Order. After delivery you have 60 days to return or exchange any item, including personalised ones, and we provide a free return label even if you simply changed your mind. Once we receive your return, your refund is issued within 7 days to the original payment method, or you can choose store credit, which never expires. The step-by-step process is on our Returns & Exchanges Policy and the money side is explained in our Refund Policy. Both form part of these Terms.
\nTo keep prints and embroidery looking their best, wash hoodies inside out on cold, air-dry them, and do not iron directly on prints or embroidery. Damage caused by ignoring care advice, such as a print melted by a hot iron, is not a product defect. If you are unsure whether something counts as a defect, email us a photo and we will talk it through with you.
\nA single order can cover a whole squad in mixed adult and youth sizes. Pick the quantity of each size in the cart, then list every name, number and matching size in the order notes so each player gets the right hoodie. If one order is placed for a group, the person who checks out is our customer for that order and is the one we contact about changes, returns or refunds. Individual players or parents can still return or exchange their own item within the 60-day window by having the buyer contact us with the order number.
\nFor gifts, enter the recipient’s address as the shipping address and your own details for billing. If you have a question about how a gift parcel will arrive, email us before you order and we will answer it.
\nWhen you send a name, logo, photo or other material for an order, you confirm that you own it or have permission to use it, and that producing it will not break anyone else’s rights. You give us permission to use that material only to make and ship your order. We delete customer photos and artwork 30 days after delivery, as explained in our Privacy Policy. If a third party claims your material infringed their rights, you agree to work with us in good faith to resolve it.
\nThe Hood Haven name, logo, site text, product photos and original designs belong to Hood Haven or its licensors. You may share links to our pages, but not copy our content to sell elsewhere. Copyright complaints follow the process on our DMCA page.
\nPlease do not try to break into the site, overload it, scrape it with automated tools beyond normal search engine indexing, place fake or fraudulent orders, or use it for anything unlawful. We may block access for anyone who does.
\nWe work to keep the site available and accurate, but we cannot promise it will never have errors or downtime. To the extent the law allows, we are not responsible for indirect losses, such as a missed event because a parcel arrived after an estimated date, and our total responsibility for any order is limited to what you paid for it. These limits do not apply where the law does not allow them, and they do not reduce your statutory consumer rights in your own country.
\nThese Terms are governed by the laws of the State of Arizona, USA, without affecting mandatory consumer protection rules where you live. If something goes wrong, please email us first. Most issues, whether a wrong size, a misspelt name we printed or a parcel delay, can be settled quickly over email.
\nWe may update these Terms as the store changes, for example when a payment provider is connected. The version on this page when you place your order is the one that applies to that order. The date at the top shows the latest update.
\nQuestions about these Terms? Email support@hoodhaven.shop and we will reply within 24 hours on business days, or visit Contact Us. Our postal address is Hood Haven, 2525 W Windrose Dr, Phoenix, AZ 85029, US.
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