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\nThese are the questions sports parents, coaches, families and gift-givers ask us most about ordering custom hoodies and sweatshirts from Hood Haven. Each answer is short and matches the numbers in our policies exactly, with a link to the page that has the full detail. Tap a question to open the answer. If yours is not here, email us and we will reply within 24 hours on business days.
\nChoose your product, colour and size, add it to the cart, then type your details in the order notes box on the checkout page. There are no extra fields on the product page. Write the text exactly as it should appear, and if you are ordering more than one item, start each line with the size and colour it belongs to, for example “Youth M, navy: TYLER #7”.
\nNo. We do not send a proof or mockup before production. Your order notes are used exactly as written, so please read them carefully before paying. Capitals, apostrophes, spaces and leading zeros all count. If you spot a mistake afterwards, email us within 24 hours of ordering and we will correct it before production starts.
\nYes, if you tell us within 24 hours of placing the order. Reply to your confirmation email or write to support@hoodhaven.shop with the order number, the current text and the correct text. One mom typed “MADISYN #12”, noticed three hours later it should be “MADISON”, and the fix went in before production. See cancel or change an order.
\nAfter ordering, reply to your order confirmation email with the file attached, or email it to us with your order number in the subject. Please confirm in the message that you own the artwork or have permission to use it, such as approval from your club. We cannot use logos of professional leagues, colleges or other organisations you do not have rights to.
\nWe use them only to make your order. Customer photos and artwork are deleted 30 days after delivery. If you think you will reorder later in the season, keep your own copy of the file so you can send it again with the new order number. Our privacy policy explains how your information is handled.
\nEach product page says which method it uses. Printing suits large back numbers, full team names and multi-colour designs, and it feels smooth on the fabric. Embroidery is done by machine and suits short names, initials and titles on the chest, with a raised, textured finish. A coach’s quarter-zip with “COACH RIVERA” on the chest is a typical embroidered order.
\nNo. Our designs are generic team, sports parent, family and varsity themes that you personalise with your own names, numbers and dates. We do not sell products carrying the names or logos of professional leagues, colleges or other organisations. If your own club or school has approved its logo for your use, you can send it to us with your order number.
\nYes. Add each hoodie to the cart in its size, then list every player in the order notes, one per line with size, colour, name and number. A team parent ordering fourteen hoodies for a roster that mixes youth and adult sizes can do it all in one checkout. If you would like a quick look at your list format first, email it to us before you order.
\nYes. Youth hoodies come in YXS-YXL, and you will find them in kids and youth hoodies, alongside youth options in other collections where offered. Many parents choose one size up for a child who is growing fast, so the hoodie lasts the whole season.
\nEach order ships to one address. If a family of five is ordering for a fall reunion photo and two households need their own parcels, place two separate orders, each with its own order notes. That keeps every delivery simple to follow. Browse the family matching collection for sets in adult and youth sizes.
\nAdult hoodies and sweatshirts come in XS-4XL in a unisex fit. The best way to choose is to lay a hoodie you already like flat, measure it, and compare using the steps in our size guide. If you are between sizes, think about what you will wear underneath.
\nIt depends on how you will wear it. A dad who wants room for a sweater or a light jacket under his hoodie on cold game nights usually goes with the larger size for that layered fit. If you prefer a closer fit on its own, your usual size may suit you better. Email us your measurements and we will help you decide.
\nYou can exchange within 60 days of delivery, and we provide a free return label. A parent whose nine-year-old outgrew a youth YM sooner than expected can send it back and ask for a YL. The steps are on our returns and exchanges policy.
\nWe ship to the United States, Canada, Australia and New Zealand. Orders ship from the USA. We do not currently ship to other countries, and checkout only offers these four destinations.
\nEvery hoodie is made to order. Processing takes 1-3 business days, and transit takes 7-14 business days to all four countries. We do not offer guaranteed delivery dates, so if you need your order for an event, count back from that date and order early. Full details are on the shipping and delivery page.
\nShipping is free on every order to the United States, Canada, Australia and New Zealand, with no minimum spend and no code needed.
\nImport duties or taxes depend on the destination country’s rules. A grandmother in Ontario gifting a varsity-letter hoodie, for instance, would find that any charge depends on Canadian rules for that parcel. We do not collect sales tax at checkout.
\nUse the order tracking page with your order details. If the status has not moved for a while, email us with your order number and we will check for you.
\nCheck around the property and with neighbours first, then email us with your order number and delivery address. For a parcel to Auckland that shows delivered but is not at the door, for example, we will look into it with the carrier and update you by email.
\nOur business identity is Hood Haven, 2525 W Windrose Dr, Phoenix, AZ 85029, US, and orders ship from the USA. That address is for business records and correspondence only. It is not a return address or a pickup point, so please do not post parcels there; returns always use the free label we send.
\nYes. Returns are accepted within 60 days of delivery for any reason, including a change of mind, and personalised items are included. We send you a free return label. Email us with your order number and the item to start.
\nWe do. Every return, including a change of mind, comes with a free return label. Please use the label we send rather than posting the parcel to our business address, which is not a return address.
\nYour refund is issued to the original payment method within 7 days of us receiving your return. Your bank or payment provider may take a little longer to show it. See the refund policy for details.
\nYes. If you prefer store credit, tell us when you start your return. Store credit never expires, so it can wait for next season’s team order or a holiday set.
\nYes, within 24 hours of placing the order. Email us with the order number and the full new address, including the postcode. After 24 hours your parcel may already be on its way through production and dispatch, so the change cannot be promised. Double-check the address at checkout, especially for gifts sent straight to the recipient.
\nEmail us with your order number, a photo of the whole hoodie laid flat, a close-up of the name or number, and the wording from your order notes. We will compare the hoodie with your notes and reply within 24 hours on business days with how we will put it right.
\nYes, within 24 hours of placing it. Email us with your order number. After 24 hours your hoodie may already be in production, so we cannot promise a cancellation, though you can still use our 60-day return once it arrives.
\nThe payment options available are shown at checkout. The payment methods page explains how payment works. We never ask for card details by email.
\nAn account is handy for viewing past orders and saving addresses, especially if you reorder for each new season. You can manage it from my account.
\nTurn it inside out, wash on cold with similar colours, and air-dry where you can. Avoid bleach and fabric softener on decorated areas. These habits help prints stay smooth and machine embroidery stay neat through many seasons of practices and game days. Do not iron directly on a print or on embroidery; if the fabric needs it, iron the reverse side on a low setting with a cloth between the iron and the design.
\nEmail support@hoodhaven.shop and we will reply within 24 hours on business days. You can also pick a topic on submit a ticket, browse the help center, or read about us on the about us page.
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